Practice Lead - Azure Data & AI
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Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
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Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market.
We are currently looking for a senior leader to lead a team of deeply technical Data and AI Cloud Solution Architects (CSA) and Customer Engineers to be at the forefront of our customers’ digital transformation. This CSA Manager is a leadership role in our Customer Success Unit, and will be a passionate, forward-thinking, hands-on leader with exceptional skills in developing and leading a highly technical team focused on Microsoft Cloud Solutions and the customer support experience.
This person will be very active in day-to-day coaching of his/her team, leading by example, ensuring that the Team’s capabilities are aligned with Customer Success business goals, championing the success adoption of Microsoft cloud solutions, and driving an exceptional customer support experience through proactive service delivery and operational excellence within their organization.
This CSA Manager role will drive growth of Azure Services for a set of Enterprise accounts, through direct management of a team of Data and AI CSA Managers that will cover Enterprise customers in their respective territory. This is an exciting role that will help fuel Azure Customer success through customer retention and growth.
Key responsibilities of this CSA Manager of Managers, include:
Technical Leadership: Be the thought leader and advisor on technical integration and innovation for this technical domain. Maintain a strong and active external network to guide/council on technology trends and cloud adoption. Be a strong voice/advocateto drive associated customer requirements with corporate product and engineering teams. Be a credible technical leader to both coach teams and guide enterprise customers for larger impact and more sustainable cloud solutions. Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Ensure your team delivers high quality production deployments that are resilient and successful.
Business Leadership: Own the business and results across the domain solution area, and associated customer experiences. Be a vocal leader and customer champion with both local and corporate leadership teams to elevate cloud adoption issues, the customer support experience and to accelerate resolution.Influences across organizational leadership teams to establish targeted customer executive relationships that promote Microsoft's business objectives in the solution area. Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the Area to drive CSA and CE role clarity, account coverage, project assignment and effective cross-team collaboration
Business Execution: Own and drives the adoption and consumption of cloud services and proactive support offerings through discipline in processes, identifying/prioritizing resources to key projects, escalating top blockers and sponsoring systemic improvements to the customer support experience. Ensures a predictable and scalable customer engagement model is implemented across all accounts in the segment, leveraging our resources, partners, and Microsoft Consulting Services. Delivers on financial commitments by managing to the budget for your business and delivering onquarterlyfinancialaccountabilities. Drives operational excellence, including timely consumption opportunity management and high-quality reporting and insights.
People Leadership: Builds and grows a healthy team through talent management and a thoughtful diversity and inclusion, coaching, and career development focus.Is a respected technology leader with the ability to attract, retain, and develop elite talent in the field. Inspires and fosters a culture of customer-centricity and consumption, adoption and use, through collaboration with peers and extended teams.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Experiences Required: Education, Key Experiences, Skills and Knowledge:
Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required
Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required
Proven experience driving change management or technical adoption required
Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required
Ability to act on Customer Escalations and needs; Unblock the customer through orchestration of right resources at the right time - required
Extensive people leadership experience, inspiring and fostering a culture of customer centricity, attracting, developing, and retaining deep technical resources, business and project management resources required
Proven ability to map the customer’s needs to technical solutions required
Strong technical understanding of Applications & Infrastructure/Data and AI Enterprise cloud workloads required
Ability to stay up to date on new/improved Azure scenarios and workloads required
Demonstrated Technical leadership through prior technical coaching/leadership roles required
Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred
Data and AI Managers: Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence
10+ years of experience in technical sales, engineering or consultative delivery required
10+ years of experience in people management required
Track record of owning a business area and exceeding results, establishing a strong voice to drive transformational change across the organization required
Extensive experience managing complex, project-based resources, dealing with ambiguous situations with can-do attitude across enterprise customers preferred
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams preferred
Established track record as technical advisor on a leadership team, building a strong network with CxOs in Enterprise accounts to guide and council on technology trends and cloud adoption, and driving customer requirements with corporate engineering teams preferred
Prior work experience in other software and/or services companies such as Amazon, VMware, Google, IBM, Oracle desired
Global experience desired.
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