Product Process Improvement Officer - 3 Months Contract

People Intelligence

Job Description

You will be working for a small, well-established retail banking company in Sydney that is looking for a candidate for a 3-month contract to start ASAP working with a Senior Product Manager as a Business Process Improvement Officer. Looking after a suite of retail banking products you will take ownership of various projects to develop Governance & Framework protocols that will assist in a new product strategy.
You will have solid experience of business process construction & re-engineering with significant stakeholder management experience. If you have worked in retail banking so much the better but it is the business process improvement experience that is key.

The role:  

  • Recommend and implement product/business process improvements
  • Build and maintain retail banking product Governance & Framework
  • Build & maintain product policies & procedures
  • Implement product & pricing guidelines and develop reporting
  • Monitor market and competitive trends and impact on product range
  • Undertake product and customer research to support a new product strategy
  • Review and recommend management of product terms and conditions
  • Support Product Manager’s risk management activities
  • Support day-to-day management of various retail banking products
  • Support communication activities of the product function
  • Ad hoc project work
To be successful in this role, you will need the following essential criteria:  
  • A Graduate with a Bachelors degree in Business or Marketing or similar
  • Demonstrated ability and experience in business/product process construction & improvement is essential
  • Demonstrated stakeholder management experience at all levels
  • Experience in developing and recommending Policy & Governance frameworks
  • First class communication skills both written & verbal
  • Analytical capabilities
  • Ability to handle multiple tasks under tight deadlines
  • Problem solver and easily adapts to changing priorities
  • Take ownership and demonstrate an ability to work independently and in a team environment, showing initiative and personal accountability
  • The ability to embrace organisational change including use of modern technology and an ability to analyse and problem solve in the context of change with continuous improvement
  • Project Management experience would be an asset
  • Retail banking experience is desirable but not essential

Additional information
  • Must have Business/Product Process Construction/Improvement exp.
  • Must have strong stakeholder engagement exp. at all levels
  • Must take ownership with the ability to work to deadlines

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