Programmer Analyst, Commercial Off-The-Shelf

Job Description

Requisition #
Job Title
Programmer Analyst, Commercial-off-the-shelf (COTS)
Information Technology
Career Level
Language Profile of the Position
Various Profiles
Job Type
0 - 10%
Ottawa - Ottawa, ON K1A 0G6 CA (City)

Job Summary
Selection Process Number: 2020-AUD-G-OTT-EA-097
Position Title: Programmer Analyst, Commercial-off-the-shelf (COTS)
Classification: ITS-04 (CS-02 equivalent)
Salary: $70,354 to $86,125 (2017 rate)
Location: Ottawa (working remotely is a possibility)
Type of Advertisement: Indeterminate
Number of Vacancies: 1

Want to Work for One of Canada s Top Employers? The OAG is the place for yo

The Office of the Auditor General of Canada (OAG) was recently selected as one
of the National Capital Region s Top Employers, and here is why:

The OAG takes pride in having a workplace that values respect and values the
different backgrounds and talents of our employees, which are highlighted
through cultural festivals and awareness campaigns. We recognize our
employees personal needs outside the office and promote a healthy, balance
lifestyle through flexible work arrangements and generous time off policies. We
offer peace of mind through a comprehensive benefits package that includes a
pension plan, health and dental plan, disability benefits and an Employee
Assistance Program. To learn more about the benefits of working at the OAG,
visit our website.

By joining the OAG, you can also make a difference for Canadians. The OAG
ensures that Canada s federal and territorial governments are accountable a
productive. We conduct independent audits and studies that provide objective
information, advice and assurance to Parliament, territorial legislatures,
boards of crown corporations, government and Canadians.

About this job

The Programmer Analyst will be part of our Commercial-Off-The-Shelf (COTS) &
Databases team and will help with the following activities:

* Conduct application installation, configuration, upgrades & maintenance
for client/server COTS applications
* Interact with end users to provide support and resolve issues as they
relate to COTS systems
* Provide support to the IT Applications team to assist with system
integration of in-house tools with COTS systems
* Design, develop, test, implement and maintain IT applications, databases,
software and tools on various technology platforms.
* Write new or modify existing code and produce technical documentation
such as user guides and related documentation.
* Analyze, define and document client requirements and recommend solutions;
conduct impact analysis studies, under supervision.
* Participate in testing and quality assurance activities.
* Provide technical advice for the design, configuration or development of
IT applications, databases, software and tools, and delivers training
sessions to technical staff and clients.
* Participate in project teams and occasionally leads short-term teams or
components of a large project. Prepare work plans, supports the
evaluation of proposals and coach new staff as required.
* Maintain knowledge of trends and developments and programming languages
in systems analysis and design, application/web design and development,
application testing and implementation techniques and practices.

Who can apply?

Employees of the Office of the Auditor General of Canada, or (2) persons
residing in Canada and Canadian citizens residing abroad.

Note: If there are not sufficient applicants from the first (1) area of
selection, assessment will be expanded to include the second (2) area of

Candidates must submit a 2-page-maximum curriculum vitae (CV) and a 2-page-
maximum cover letter indicating how they meet each education and experience
requirements. Please prepare your documents in one of the following formats:
Microsoft Word, Rich Text Format (RTF), or PDF.

Closing date: 5 July 2020 at 11:59 p.m. Eastern Standard Time (EST).

Job Requirements

Essential Qualifications

Successful completion of two years or more of a post-secondary educational
program in computer science, information technology, information management or
another specialty relevant to the position.

* At least 2 years of experience working as a system administrator/analyst
with COTS systems
* Recent* experience patching, upgrading and/or installing client/server
software in an enterprise setting
* Recent* experience providing technical support and/or advice for
commercial-off-the-shelf (COTS) software
* Recent* experience interacting with clients to resolve incidents or
implement changes on IT systems
* Recent* experience managing IT incidents or changes using an IT Service
Management tool
* Recent* experience assisting in the delivery of IT projects
* Recent* experience working with any of the following OS: Windows Server

*Recent is defined as within the last 2 years.

Asset Qualifications
* Experience writing scripts for Windows and/or Linux
* Experience with application performance tuning
* Experience working with Oracle and/or MS SQL Server databases
* Experience in system administration for any of the following COTS
software: TeamMate, Adobe Experience Manager, OpenText eDocs, RedDot CMS,
IBM Cognos Analytics, SABA
* Experience working in cloud environments (Azure or AWS)
* Experience hardening Windows based systems

Language Requirements
English Essential or
French Essential

Competencies (see Competency Profile)
The following competencies could be evaluated by a written exam, interview and/
or reference check.
Integrity and respect
Technical subject matter expertise
Personal effectiveness and project management skills
Personal and people development skills
Strategic thinking, rigorous analysis, and sound judgment
Productive and collaborative relationships with partners and stakeholders
Innovation and ability to guide change
Clear and influential communication

Organizational Needs
The OAG is committed to building a skilled and diverse workforce that reflects
the Canadians we serve. We promote employment equity and encourage candidates
to indicate voluntarily on their application if they are a woman, an Indigenous
person, a person with a disability, or a member of a visible minority group.

Conditions of Employment
Security Clearance: Secret

Other Information

Alternative selection tool methods and reasonable accommodation for special
needs are available upon request.

Communication for this process will be sent via email. The applicant is
responsible for ensuring that all contact information provided is accurate and
updated as required.

The OAG reserves the right to retain a specific number of candidates who best
meet the essential qualifications of the position.

The OAG is a separate and distinct employer from the federal public service.

A pool of candidates may be established and used to staff similar positions of
various tenures at the OAG.

Indeterminate employees at the same group and level, or equivalent, may be
considered for deployment first.

Candidates with foreign credentials must provide proof of Canadian equivalency
at the time of application. Consult the Canadian Information Centre for
International Credentials for further information, at

Relocation assistance will be determined in accordance with the OAG s

*Underfill: Candidates who do not fully possess the experience required may be
considered for this position and will be employed on an underfill basis until
they reach the full working level of the position.

Specific details and dates related to the candidate assessment phase of the
process will be provided only to candidates who will be further considered.

If you have any questions regarding the application process, please contact the
Staffing team at before the closing date and
time of the selection process.

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