Resident Service Coordinator II
Catholic Charities of the Archdiocese
Essential Functions of the position are detailed below, and include any physical requirements below:
- Conducts annual assessments of the residents' needs using the prescribed resident application. 2. Coordinates the annual building assessment to identify residents who are frail and/or at risk. When necessary, assists management to permanently place a resident in a more appropriate setting after utilizing the Chicago Housing Authority's standardized Senior Needs Assessment.3. Researches and maintains a network of service providers in the community.4. Assists residents in the development of their annual service plans, including but not limited to providing referrals to service agencies and providers and monitoring that the resident receives the services. 5. Completes all required documentation in accordance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies;6. Plans, advertises and facilitates a minimum of 24 program events , activities, and educational presentations for the residents and their families, on topics including but not limited to health, wellness, safety, financial assistance and residents rights.7. Handles all resident and visitor complaints as well as crisis situations in consultation with their supervisory chain in compliance with Agency/Programmatic policies and procedures and treats each case with sensitivity and expedience.8. Assigns the volunteer Senior Community Ambassadors in the building daily tasks in accordance with Senior Community Ambassadors Program (SCAP) guidelines.
Preferred Bilingual Korean Speaking
PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned:Lift up to 25 pounds.
Other Requirements Comply with program and/or Agency requirements related to (check all that apply).
Background check, including any program specific requirements.
Immediate Supervisor: Resident Service Coordinator Region Director - North Directly Supervises: Senior Community Ambassadors VolunteersIndirectly Supervises: Resident Service Coordinator I
Education and Experience Requirements:
Preferred Relevant Education: BSW
Minimum Relevant Education: Bachelor's degree in related field
Preferred Relevant Experience: 2 - 5 years working with seniors
Minimum Relevant Experience: 1 - 2 years working with seniors
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