Seasonal Service Representative I

Leslie's Pools

Job Description

This job was posted by : For more information, please see: Inbound call processing to schedule requests for pool equipment service through the use of scheduling software. Will interact with CSR II & III, and Supervisor to resolve all customer service issues, and provide positive resolution for the Service Department. Maintain Aux time at 2 hours or less each dayMaintain Average talk time of 2:30 mins or lessMaintain daily call goal expectation Schedule inbound service requests via scheduling software (minimum of 90 inbound calls per day)Communicate individual customer issues to appropriate personnel.

Develop and maintain a positive working relationship with CSRs, Dispatchers and Retail Associates.

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