Securities Services - Global Custody Product Manager - Associate

JPMorgan Chase

Job Description

The successful candidate will be responsible for supporting the management of a specific client segment or segments, including all commercial aspects from pipeline analysis, to deal review and approval, to contract and fee negotiation.  In the role, the Associate will work closely with a senior VP within the team, as well as Sales, Client Service, and Operations teams to define and drive the strategy for each client segment, in order to attract new business, retain profitable clients, and guide the prioritization of product enhancements to increase client satisfaction. The Associate will also form strong partnerships with colleagues in Risk, Legal, and Compliance to ensure proper commercial outcomes, while still protecting the business and the firm.  Specific responsibilities will include:

  • Helping to evolve the client segment strategy and producing a clear and agreed business pipeline projection.

  • Supporting segment-level governance for monitoring client satisfaction, approving client change, and reviewing operational risk events.

  • Working with Sales to conduct wallet-sizing for current and prospect client names and completing SVA / revenue analysis and remediation

  • Partnering with Product Development to drive required investment funding, and working to define and close perceived or actual product gaps.

  • Overseeing and/ or supporting delivery of key business transformation projects as needed, focused on increasing profitability and controls

  • Supporting key franchise client discussions regarding current and target state Custody capabilities

  • Driving product innovation to influence long-term product direction and future strategy

  • Engaging and establishing strong working relationships with key product and functional partners within Securities Services and across Lines of Business

  • Staying abreast of market and competitor changes as they pertain to clients and the Global Custody offering


  • Sound understanding of the Securities Services business

  • Solid understanding of the trade lifecycle, from execution through settlement and asset servicing

  • Excellent interpersonal, communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients

  • Strong desire to take accountability for strategic deliverables and ability to act as an effective team player in a dynamic environment

  • Strong project and program management skills

  • Solid analytical, problem solving, critical thinking and decision-making skills based upon fact and business/industry knowledge

  • Ability to work independently and multitask in a fast paced environment

  • Strong organization skills, with a keen ability to prioritize and re-prioritize in real-time

  • Experience of legal and commercial negotiations, a plus

  • Experience working across multiple business areas and/or functions to deliver results, a plus

  • Experience of servicing fund investments, both mutual and hedge funds, a plus

  • Experience with Securities Class Actions/ Securities Litigations, a plus

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