Senior Content Design Manager

Grab Taxi

Job Description

Get to know the team:
The Content Design team—part of the larger Grab Design team—works hand-in-hand with product designers to create products that are usable, clear, and express the Grab brand.
Our vision: the best Southeast Asia, through design. Everyday we work to create experiences people love and use every day. 
We believe in a holistic view of design: from foundational research to measuring business impact. Our team includes designers, researchers, animators, engineers, producers, and writers in Singapore, Indonesia, Thailand, Vietnam, and China.
Diversity enables our innovation. Studied design? Great! Self-taught? Great! We have design team members with backgrounds in: engineering, industrial design, architecture, psychiatry, hospitality, public service, music, fashion, and journalism.
Get to know the role:
We are looking for an experienced Content Design manager to lead and develop the team that “designs with language” for Grab’s customers using the app and website. The Content Design manager should possess strong UX writing skills themselves, but more importantly know how to help others develop and best use these skills. This is an opportunity to create the premier content design team in Southeast Asia.
The day-to-day activities:

Oversee and manage the day-to-day delivery of source content (English) and localised content for Grab’s mobile app, web, product and customer service experiences.

Collaborate with cross-functional stakeholders to ensure content designers are integrated into the product development process.

Ensure content quality by providing formal critique, coaching, and training.

Cultivate a team culture of peer feedback and open collaboration.

Develop and implement best practices for writers, designers, and engineers to strengthen collaboration and raise the quality of content.

Ensure all written content is delivered in the Grab voice.

Maintain high levels of operational excellence through clear communication and timely delivery.

Guide content designers to apply appropriate insights from user research to designs.

Create an environment of continuous learning and professional development.

The Must-Haves:

Outstanding UX writing and editing skills in English

Relevant experience working with designers, product managers, researchers, and engineers

Take initiative, anticipate problems, and enable your team to develop solutions

Strong time management and prioritisation skills and experience teaching those skills to others

Become an advocate of a better quality of life for the people in Southeast Asia.

Track record of successfully managing a regional or international team of writers and / or designers to deliver a unified experience

Experience applying a universal voice and various tones for different audiences, and coaching other people to do so too

Easily collaborate using remote collaboration tools

Understand how to measure the success of your team and operate the team for continuous improvement

Ability to resolve issues diplomatically

Ability to bring out the best in individuals as well as an entire team

The Good-to-Haves:

Your previous teams would call you “the best manager I’ve ever had.”

Has transcreation and editing experience in Simplified Chinese or one of the Southeast Asian languages 

Experience in eCommerce, financial services, or tech startup environments

Teaching experience

Entrepreneurial experience

Get to know Grab:
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.
If you share our vision of driving South East Asia forward, apply to join our team today.

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