Senior External Affairs Officer

World Bank

Job Description

Job #:



World Bank





Term Duration: 

2 years 0 months

Recruitment Type:

International Recruitment


Washington, DC,United States

Required Language(s):


Preferred Language(s):

Closing Date:

8/10/2020 (MM/DD/YYYY) at 11:59pm UTC


Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit

The Consultative Group to Assist the Poor (CGAP) is a global multi-donor partnership dedicated to advancing financial inclusion for the poor. CGAP plays a unique role as a donor-coordination mechanism for funders working to improve the lives of poor people through the power of financial inclusion, providing a valuable platform for information, dialogue and reflection to advance progress towards a collective vision. Using action-oriented research, CGAP tests, learns and disseminates knowledge intended to help build inclusive and responsible financial systems that move people out of poverty, protect their assets and advance broader global development goals.  CGAP leverages its relationships with businesses, governments and the non-profit sector to share insights, mitigate risks and protect customers, and help others bring solutions to scale.   CGAP serves as a global advocate for the financial inclusion community by collaborating with strategic institutions that influence policy and market development and providing evidence-based research and practical lessons that guide their work. For more information, please visit

CGAP is supported by more than 30 partners including bilateral and multilateral development agencies, development finance institutions and private foundations committed to advancing financial access for the poor.  CGAP is housed in and administered by the World Bank. 

CGAP’s vision is a world where poor people, especially women, are empowered to capture opportunities and build resilience through financial services. CGAP is guided by a five-year strategy and annual workplans. The current five-year strategy, CGAP VI, covers the period July 1, 2018 – June 30, 2023 and is built on a theory of change (ToC) that has identified four collective outcomes:

  • Customers have information, incentives, trust, confidence and networks to participate in the financial system.

  • Providers offer affordable, responsible, and accessible financial solutions for poor people that are sustainable and at scale.

  • An infrastructure that enables ubiquitous, efficient, open and safe markets is in place.

  • A policy and regulatory framework for responsible financial inclusion is in place and enforced.

Beyond work with its core partners, CGAP also provides industry-level support to share knowledge and scale impact.  This will include improving global learning on impact evidence, supporting CGAP’s members, and focusing on capacity development to scale learning with providers and policymakers.

Implementation of CGAP VI is carried out by the Operational Team through a “portfolio of projects” designed to achieve the high-level collective outcomes articulated in the theory of change.

Job Duties and Responsibilities:

The Consultative Group to Assist the Poor is seeking a dynamic and versatile senior communications professional to develop and lead communications in a way that positions CGAP as a premier think tank in financial inclusion and delivers research that has impact. 

Roles and Responsibilities:

The position requires a versatile communications professional with deep knowledge of financial and development issues who can bring creativity and insight to editing, packaging and promoting CGAP’s financial inclusion research using a wide range of methods, including blogs, publications, slide decks, webinars and podcasts.  The successful candidate will be a member of the Leadership Team, responsible for developing and implementing the communications strategy, overseeing three websites, managing external relations and leading a six-member communications and IT team.  The Senior External Affairs Officer also is responsible for advising senior management and technical teams on external relations, brand, editorial excellence, visuals and media outreach. 

Specific responsibilities will include:

  • Strategy:  Develop and implement a communications strategy that positions CGAP as a leader in delivering actionable insights on financial inclusion for funders, policy makers, private sector partners and other development actors.

  • Risk Management:  Act as a trusted adviser to CGAP executives on risk management issues, brand, media engagement, and ways to leverage CGAP’s expertise and deepen our influence.

  • Knowledge Products:  Lead the delivery of high-quality knowledge products that provide insight, analysis and practical guidance for a wide range of target audiences who access materials by varied means and in differing formats (blogs, research papers, slide decks, podcasts, video). Provide developmental edits on major papers and work with designers on visuals and infographics.

  • Resources and Events:  Provide communications materials for member, partner and media events.  Write and/or edit speeches, essays, talking points, web content and other materials to support the Leadership Team in translating CGAP’s work for a wider audience. 

  • Outreach and Analytics:  Oversee social media outreach. Design strategy and oversee measurement analytics to assess the quality and effectiveness of communications efforts.

  • IT:  Translate CGAP’s information needs into the technical sphere, by managing the interface with designers and website developers (both outside contractors and ITS).  Websites currently include, FinDev Gateway, CGAP’s Customer-Centric Guide and CGAP’s internal management information system.

  • Supervision:  Lead and direct a six-person team of external and online communications specialists.  Play a leadership role in mentoring, coaching and providing regular feedback and stretch assignments to develop talent and ensure the Communications and IT Team provides quality support to technical teams.  

  • Resource Management:  Manage a $3 million annual Communications, Knowledge Products and IT budget.

The successful candidate(s) will demonstrate the following WBG Core Competencies:

Deliver Results for Clients:

  • Achieves results and identifies mission-driven solutions for the client

  • Develops and implements solutions that show understanding of how clients and/or own work achieves results that are financially, environmentally and socially sustainable

  • Shares new insights based on in-depth understanding of the client and recommends solutions for current and future needs of clients

  • Holds self and team accountable for risk management and outcomes.

Collaborate Within Teams and Across Boundaries:

  • Initiates collaboration across boundaries and broadly across WBG, and brings differing ideas into the forefront

  • Collaborates across organizational boundaries, internally and externally with a sense of mutuality and respect

  • Makes choices and sets priorities with a WBG corporate perspective in mind

Lead and Innovate:

  • Develops innovative solutions with others

  • Encourages and works with others to discover, incubate and implement novel solutions

  • Identifies opportunities in changing circumstances and energizes others to continuously improve

  • Helps others to understand problems, client needs and the underlying context

Create, Apply, and Share Knowledge:

  • Creates, applies and shares knowledge from across and outside WBG to strengthen internal and/or external client solutions

  • Ensures systematic sharing of good practice and learning from lessons from across WBG, clients, and partners

  • Is known across WBG in their subject area and is sought out by WBG colleagues to advise, peer review, or contribute to knowledge products of others

  • Seeks mentoring opportunities with more experienced staff to deepen or strengthen their professional knowledge and mentors junior staff

  • Builds networks across the WBG and as part of external professional groups/networks

Make Smart Decisions:

  • Recommends and takes decisive action

  • Applies critical thinking and seeks inputs and experience from others to recommend a course of action consistent with the WBG’s strategy

  • Evaluates risk and anticipates the short- and long-term implications of decisions

  • Commits to a decision and acts once a decision has been reached.

Selection Criteria

  • Master’s degree and minimum 10 years of professional experience in a relevant discipline (e.g.: communication, journalism, economics, finance, business administration, development studies, or international relations) or equivalent combination of education and experience.

  • Proven experience developing winning communications strategies and leading major communications outreach efforts that create sizable impact.

  • Demonstrated ability to function as a team player in a multicultural environment, and experience in managing complex teams across different time zones and cultures.An ability to effectively manage conflicting demands across CGAP.

  • Diplomatic skills: talented at navigating among teams with varied priorities and agendas, evaluating what is in the best interests of the wider CGAP and corralling parties toward a collective outcome. Ability to manage constructively the World Bank relationship.

  • Excellent writing and editing skills for publications, online and multi-media essential.

  • Ability to function independently with limited work direction and occasional oversight.Capacity to work simultaneously on a variety of issues and tasks independently, adjusting to priorities and achieving results within agreed objectives and deadlines.

  • Proven experience and solid understanding of digital communications, including social media strategies and audience engagement, and measuring and evaluating the impact of this work.

  • Knowledge of IT platforms, web and graphic design, email software such as Constant Contact, Microsoft Office (PowerPoint, Excel, Word and Publisher) or comparable graphics software.

  • Knowledge of digital finance and financial inclusion strongly preferred.

  • Experience managing staff to high performance levels and budgets preferred.

Core competencies:

For information about WBG Core Competencies, please visit: For information about Managerial Competencies, please visit:
Poverty has no borders. Neither does excellence. Therefore, we continually search for qualified individuals with diverse backgrounds from around the globe. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.

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