Senior Manager, Technical Professional Services

HubSpot

Job Description

HubSpot’s Professional Services team delivers solutions to customers designed to meet their specific goals and objectives with the HubSpot platform.   Our team executes world class consulting and technical strategies designed to drive long term success of the HubSpot platform for our customers. We are actively seeking a strategic, results-driven Senior Manager to join our leadership team focusing on the Technical functions of our Professional Services business.

  This Senior Manager will be a key leadership role, responsible for training & education, program & operational management, coaching & leading a team of Managers in a fast-paced, dynamic environment.   As part of our customer first, results driven organization, you will be responsible for supporting your team in maintaining a high standard of customer experience and execution while maintaining long-term customer retention.   In partnership with the Global Director of Professional Services, this role will be instrumental in defining the future vision, strategy and roadmap for HubSpot’s Professional Services organization.

    This role will be a mix of people, program, and results management, including: Hiring, coaching and developing a group of high-performing technical consulting service managers and their teams

Owning the engagement, growth and retention of customers in Professional Services: save plays for risky customers, and strategies to help the team meet retention goals Managing operations on behalf of the Professional Services team, such as training and education, program management and team development Analyzing customer and team performance data to make informed decisions about operational and procedural changes.

Partnering with the Global Director of Professional Services on the greater vision and strategy for the team, proactively identifying areas for innovation and improvement to help drive significant and sustained growth Advocating for the customer internally and serving as an escalation point for customer success issues We are looking for an individual who:

Thinks globally Is excited about change, always Leads with positivity 

Is a known leader Is a natural problem solver Is results-oriented

Is committed to the development of others  Is autonomous, adapts to change quickly, and is a master at prioritization  Possesses a deep desire to make customers successful and advocate on their behalf

With the following demonstrable skills and experience: 4+ years of management experience, experience managing managers is also valuable but not a requirement Proven leadership ability to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee morale in a remote environment 

Demonstrated global thinking and impactful related actions A track record in successfully managing and driving change  A demonstrated track record of hitting goals and aligning a team around key metrics 

Experience handling customer escalations Ability to communicate effectively in small and large groups (verbally and in written form) Self-motivated, an active listener that is decisive in decision making.

Experience working effectively with all levels of management Proven track-record of cross-functional alignment across departments Ability to use data to analyze results and make data-driven decisions to identify and implement new opportunities to drive customer success

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow.

So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. About HubSpot HubSpot helps millions of organizations grow better, and we’d love to grow better with you.

Our business  builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How?

By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you. You can find out more about our company culture in the HubSpot Culture Code, which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace, too.

Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more. HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), Bogotá (Colombia), and Paris (France).

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