Senior Team Leader, Dealing & Hedging Support

Western Union

Job Description

Senior Team Leader, Dealing & Hedging Support - Toronto, ON Canada

Are you passionate about protecting customers from money laundering and other illegal financial transactions? Are you interested in playing a critical role within a global FinTech company? Join Western Union as a Senior Team Leader over our online Foreign Exchange transactions team.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

You will be steering a highly talented team and you will oversee their smooth onboarding process and exceptional customer support that we look to provide at Western Union. We need you to be passionate about developing people and being customer centric. You will be expected to monitor and implement proficiency changes, be a leader in WU Way principles and communicate areas for process improvement. Your main responsibilities for this remit group include providing best in class customer service, both external and internal, supporting tasks across Client Services such as investigations, deal entry and handling the administration of client transactions, and other accounting and administrative functions. You’ll create a high-performance culture within your team by being hands-on in providing feedback, support, and training to enable them to excel. 

You need to have 3-5 years previous experience successfully managing teams, preferably within a customer service or remittance-related environment within the Payments and/or Foreign Exchange industry. You also must have comprehensive experience with SWIFT payments. You will have the ability to inspire others and have well-honed skills in coaching, development, and training.  You will need to be comfortable with numbers and be able to use your analytical skills to identify problems and provide solutions. Previous experience of lean and agile working methodologies is also desirable.

Join us, and let’s move money for better

Western Union is transforming its business and we're shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization. If you’re ready to unleash your potential to help drive change through bottom up innovation and true transformation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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