ServiceNow Discovery Service Mapping Specialist

Job Description

Project Description:
As a unit within the ITS Security and Risk Management, Compliance & Service
Continuity (ITSCB) is responsible for the areas of Compliance, Service
Management (Change, Release and Service Asset & Configuration), Service
Continuity and information security Policies, Directives, Procedures and
Standards.The client migrated its IT Service Management processes from BMC
Remedy to ServiceNow February 2019. ServiceNow - a SaaS solution - has been
declared as a standard by the client for IT Service Management. Our client is
implementing the ServiceNow Discovery tool to strengthen the reliability and
accuracy of the CMDB by automatically discovering installed IT assets and
populating the CMDB with discoverable key attributes. The client is also
implementing ServiceNow Service Mapping tool to improve and reinforce ITS risk
assessment and impact analysis capabilities by automatically discovering and
mapping dependency relationships between applications and infrastructure
components.

The client conducted a Proof of Value (POV) of ServiceNow Discovery and Service
Mapping in an environment isolated from their Production instance from April
2019 to June 2020 and are now ready to implement the Discovery and Service
Mapping solution into their Production ServiceNow environment.

Responsibilities:
Lead client with implementation of ServiceNow Discovery and Service Mapping in
the non-Production and Production instance.
Lead the configuration of the Production instance to ensure successful
Discovery and Service Mapping activities.
Lead the operational and maintenance and continual improvement of the Discovery
and Service Mapping service.

Mandatory Skills:
Minimum 5 years of hands-on ServiceNow implementation experience for larg
complex environments with ServiceNow IT Operations Management (ITOM)
specifically with Discovery and Service Mapping experience
Minimum 5 years of hands-on IT implementation experience with ServiceNow
Service Management (ITSM) solutions specifically with ServiceNow Configuration
Management (CMDB)
The desired resource should possess expert level competency in their own field.
In addition to this, following should also be considered as part of the
profile:

5+ years of hands-on experience with ServiceNow ITSM and ServiceNow ITOM
solutions
Completed the mapping of at least 50 large and complex applications
Extensive Process knowledge and working experience as lead implementer fo
ITSM and ITOM
Ability to comprehend, modify and create server-side object-oriented
JavaScript, Unix Shell scripting, Windows scripting and Powershell
Intermediate knowledge and ability in Server Administration across OS
platforms, including the understanding of described domain structures, user
permission levels, group policy objects and the execution of sudo policies
Understanding protocols such as HTTP, TCP, SNMP, SOAP, and REST
Familiarity with the XML, and JSON/script language concepts
Knowledge of Web and Application Servers, Load Balancers, Databases, and
Virtualization (WebSphere, MQ, IIS, Apache, VMware)
Intermediate Windows and Unix administration skills
Familiarity with network concepts (routers, switches, firewalls, NAT, loa
balancing)
Familiarity with CyberArk as external ServiceNow credential store
Strong analytical and problem-solving ability
Strong interpersonal skills
Excellent verbal and written communication skills and a proven ability to
interact professionally with a diverse group
High level of initiative with a proven ability to work independently
BSc. in Computer Science, Engineering or Management Information Systems o
another related field
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