Small Business Advisor, Economic Disaster Recovery Focus

Research Foundation CUNY

Job Description

Job Title: Small Business Advisor, Economic Disaster Recovery Focus

PVN ID: LA-2007-003665

Category: Managerial and Professional

Location: LAGUARDIA C. C.

Key Features

DepartmentSmall Business Development Center

StatusFull Time

Annual Salary Range$50,000.00

Closing DateSep 21, 2020 (Or Until Filled)

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Job Description

General Description

This position provides critical economic disaster business advice and counsel to clients of the Small Business Development Center at the LaGuardia Community College campus, and works as part of a team that serves small businesses, non-profits and faith based entities throughout the region. This position will focus exclusively on assisting clients with Covid-19 related disaster and recovery advising. This position reports to the regional SBDC director and may involve advising out of immediate geographic area. Ability to work remotely throughout the term of employment is a requirement. Telecommuting will be possible.

This position commences as soon as possible and will end no later than June 30, 2021.

Duties and Responsibilities:

  • Overall aid to the business owner seeking to start, restart, grow or expand a small business during the current Covid-19 crisis disaster and recovery;

  • Be able to provide solid, customer-centric, timely and comprehensive assistance to clients in diverse business types via Zoom, Skype, Teams or other virtual meeting platforms, on the phone or, as permitted, in person;

  • Provide direct, one on one business advice and counseling to small business owners, non-profits and faith based entities impacted by the Covid-19 pandemic, including creation of business strategies designed to ensure the business survives the current crisis and the recovery period;

  • Conduct thorough analysis of the affected businesses, including, but not limited to, financial, marketing, operations, staffing, liability and overall business functions; make recommendations to business owners on disaster abatement and recovery efforts;

  • Provide business owners with a thorough review of business financials, including analysis of prior profit and loss, cash flow, debt ratios, profit/loss margins, credit score, debt consolidation and relief and business/industry specific financial issues to assist owners in creating viable financial recovery financial plan and projections;

  • Work with business owners to review current marketing, advertising, outreach and social media plans and strategy and craft a disaster management and recovery marketing strategy and plan that encompasses a cost effective and comprehensive disaster recovery marketing blueprint;

  • Review business operations to include supply chain, purchasing and procurement, stock rotation, pricing, inventory control and management, parts suppliers, stocked item selection and price, and new sales avenues;

  • Work with business owners on human resources and staffing related matters, including proper staffing levels, scheduling, employee communications, training, staff development, hiring, job descriptions, advertising, onboarding and policy/procedure/process creation for employee challenges during the economic disaster, recovery and growth;

  • Help business owners to understand their own liability position and which business insurance, safety practices and policies can minimize liability for the business, including the general public, customers, employees and suppliers;

  • Input data into proprietary data system accurately and in a timely manner, to include effort, narratives and financials

Other Duties

Other duties as assigned.

Qualifications

  • A Bachelor’s degree in business, human resources, accounting or a related field preferred, however, prior business ownership or management experience may be substituted for the degree; In lieu of a relevant bachelor’s degree, a minimum of five (5) years of direct business experience, with strong and proven skills in accounting, operations, process improvement or human resources is required.

  • Experience designing, developing and delivering stand up training in a virtual and/or in-person environment a plus;

  • Ability to conduct stand up training virtually or in person on a wide variety of business related topics in formal training session settings and informal settings

  • Strong and proven computer skills, including Word, Excel, PowerPoint; QuickBooks is a plus;

  • Self-motivated and directed, with experience determining priorities, strategies and processes in partnership with others;

  • Ability to speak to groups in a scripted or extemporaneous setting

  • Creative, inventive, flexible, adaptable, caring and resilient individual dedicated to clients and the creation, preservation and growth of local small businesses during a challenging economic time;

  • Ability to effectively communicate over the phone, in person, on online platforms (Zoom, Skype, Teams, etc.) is required;

  • Energy and commitment to conducting “cold calls” to business owners and managers to promote the services of the SBDC to assist in business recoveries;

  • Demonstrated excellence in written and verbal communications, customer service, client follow up, overall business acumen, quantitative and qualitative evaluation and client outreach required;

  • Positive, “can-do” attitude and ability to work effectively with a wide variety of businesses and owners during a time of stress and great difficulty;

  • Ability to adapt quickly to rapidly changing economic and client situations, pivot emphasis and time as required by disaster recovery or client needs; flexible, adaptable person eager to be involved in depth with economic recovery efforts within New York State, experience working remotely with clients or teams a strong plus;

  • Relevant business process improvement exposure or experience, including leading others in a thorough and fact-driven analysis of overall business operations is a strong plus;

  • Strong and proven interest in being part of a center, host institution and statewide effort to assist businesses and business owners come out of an economic crisis;

  • Maturity to understand and empathize with business owners during a difficult time even while providing those same owners with direct and at times challenging questions, feedback and commentary on the state of their business plans, operations and recovery efforts;

  • Verbal and written fluency in a language other than English a definite plus.

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