Specialist Program Manager

North America Connections

Job Description

Specialist Program Manager

Description

With more than 24,000 employees across the globe, Pearson is the world’s learning company, providing a range of products and services that help people make progress in their lives through learning.

Since 2001, our Online & Blended Learning division has reimagined K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; International Connections Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

Our company culture is built around our motto “Always Learning” and a set of core values that we live by: brave, imaginative, decent, accountable, curious, customer-centric, and collaborative.

Position Summary:

The Program Manager has accountability and responsibility for the effective operation of a portfolio of online virtual partner schools. This position works with management and educational leaders within the various online virtual schools to establish and maintain the various programs, ensuring outstanding academic and business outcomes. The Program Manager performs a variety of roles, including account liaison to our customers, issue resolution, business measurement and reporting, curriculum development, and other responsibilities.

Primary Responsibilities:

  • Manage a portfolio of online partner schools, serving as one of the lead points of accountability for the customer, including program management and support;

  • Ensure exceptional relationship with customer;

  • As it relates to the products and services provided to the school, ensure the following relationships are positive: school leader, school staff, and families

  • Utilize the results of the Parent Satisfaction Survey to support the school to implement changes to ensure a positive experience for staff, students and families

  • Provide support to customer (school leader) as it relates to resolving issues/concerns by communicating/collaborating with the appropriate POBL and Pearson enabling function teams;

  • Develop and implement operational policies, procedures and best practices for partner schools;

  • Stay current on each customer’s policies, procedures and legislation, including specific special education procedures, and graduation matriculation, etc.;

  • Deliver accurate data to support academic performance (state testing, graduation rate) monitoring;

  • Ensure that all contract deliverables are met;

  • Manage the implementation of the online curriculum and program’s operation protocols;

  • Develop and review curriculum between the C&I and customer;

  • Participate effectively, professionally and collaboratively on a team of Program Managers, and Directors;

  • Collaborate with team members and prioritize tasks based on urgency and deadlines;

  • Support the development and administration of local, regional and statewide initiatives;

  • Interface with multiple corporate departments and customers to ensure processes are in place for effective marketing, efficient enrollment, placement, instruction, progress reporting of students, invoicing, etc.;

  • Ensure effective customer communication tools are in place between the Program Manager, customer, and the corporate departments;

  • Conduct end of program evaluation and continuous improvement planning;

  • Leader on the team for continuous improvement initiatives;

  • Successful planning/delivery of all logistical items for the winter and summer conferences;

  • Successful planning/delivery of all logistical items for the school launch process;

  • Ability to perform in a fast-paced environment where skills are challenged; and

  • Additional duties as assigned.

Pearson Online & Blended Learning is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to the privacy of records, technology standards, equipment standards and expectations.

Qualifications

Requirements:

  • 5 years in education or equivalent work experience

  • Experience in client management

  • Bachelor’s degree required, Master’s desired

  • Experience using MS Office Suite with emphasis on Excel and ability to learn and use new software products

  • Exceptional communication, analytical, organizational, and time management skills

  • Flexibility in schedule is required to meet seasonal goals and deadlines

  • Ability to work independently and meet deadlines

  • Strong work ethic, ability to develop positive work atmosphere and motivate staff

  • Ability to collaborate with team members to ensure student success

  • Knowledge of and experience in education, specifically virtual schooling is preferred

  • Administrative experience is preferred

  • Prior customer service experience is preferred

  • Online teaching experience preferred

  • Seasonal travel required

Capabilities:

  • Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.

  • Delivering Financial Results – A strong track record of delivering against budgets and commitments.

  • Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.

  • Building a strong team - Creates strong morale and inclusive spirit within team, Proactively addresses team performance and communication challenges and blends new people into teams when needed. Has a track record of hiring and quickly and effectively onboarding great talent. Demonstrated success developing and promoting talent.

  • Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.

  • Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.

Behaviors:

  • High level of integrity and transparency;

  • High degree of flexibility;

  • Positive attitude;

  • Evidence of a strong work ethic, and;

  • Demonstrated team player

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-RE-Remote

Other Locations US-MD-Columbia

Work Locations: US-Remote Remote

Job: Project/Programme Management

Organization: North America Connections

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jul 6, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2006416

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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