Sr Principal Consultant - Advanced Customer Support - NetSuite Services - Manufacturing Vertical
An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.
6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Manufacturing vertical market expertise. This direct-hire position can be home-office based in most major US and Canadian cities, and requires moderate travel.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service - our first-ever qualifying as cloud annual recurring revenue (ARR) - that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!
Participate in the identification and documentation of customer s NetSuite value gaps leveraging our proprietary SuiteReview methodology
Participate in driving the approach to remediate gaps, and consensus with the Customer of same
Work with customers to remediate highest priority gaps
Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
Define detailed functional requirements for automations and integrations to NetSuite
Work with TS team to design and unit test automations and integrations
Perform quality reviews of deliverables developed by other team members
Continue to increase product knowledge and pursue relevant certifications
Collaboration with other ACS teams, including Technical Account Managers (TAMs), TS, TS, Point-of-sale (POS), Commerce, OpenAir, and Premier and/or Platinum Support
Follow essential internal business processes aligned toward delighting our Customers
Preferred Qualifications include:
6 years of overall relevant domain experience in one or more of NetSuite s core vertical markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution)
Strong NetSuite ERP experience /- competing ERP offerings may be considered/
2 years external consulting role experience with sustained C-suite interactions
Experience with defining requirements for complex customizations and integrations
Proven custom development analysis, design, and testing skills
Strong communication skills
Ability to evolve Customer business processes based on leading practices
Passion for driving Customer satisfaction
Project and/or team leadership experience
Finance and/or Accounting professional and/or academic background a plus
NetSuite ERP Consultant or other relevant product certifications a plus
Ability to leverage a team of people with a broad range of functional, process, change management, and technical skills
Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap
/At Oracle, we don t just value differenceswe celebrate them. We re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion./
Title: Sr Principal Consultant - Advanced Customer Support - NetSuite Services - Manufacturing Vertical
Location: United States
Requisition ID: 20000I5T
Other Locations: Canada
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