Student Success Coach

La Salle University

Job Description

Department: 292400 - Academic Achievement

Position Summary

Reporting to the Executive Director of the Center for Academic Achievement, the Lead Student Success Coach supports students from the time of enrollment through the end of the students' participation in the student success coaching program. The Student Success Coach's responsibilities range from providing one-on-one guidance and support to implementing a scaled set of interventions to enhance student success and increase the potential for each student to persist and graduate. The Student Success Coach provides personalized support that aids students with the development and achievement of their academic and personal goals. She/he also collaborates continuously with key offices on campus to connect students to resources across the University and within the community.

Essential Duties

Student Success Coaching: 70% of time

  • Communicating with students face-to-face, via email, by phone, via Zoom and Starfish to establish rapport, encourage accountability, provide support, verify majors, and aid in the transition to college.
  • Managing and tracking progress for an assigned caseload of students
  • Helping students to navigate their academic experience by assisting with proactive academic planning, creative problem solving, and timely connection to academic and non-academic resources.
  • Providing outreach and early interventions to students identified by faculty in each academic term.
  • Coaching students on topics such as academic exploration and planning, engaging in the campus community, managing financial aid, identifying co-curricular opportunities, utilizing student services, and timely degree completion.
  • Coordinate and co-teach a cohort-specific student success seminar course.
Data, Tracking & Communication: 15% of time
  • Documenting all communications and maintaining accurate and organized reports on interactions including emails, meetings, and phone calls, as well as referrals made.
  • Tracking students' progress and performance; Collecting and analyzing data including grades and milestones achieved.
  • Analyzing problems, developing solutions, and forecasting outcomes.
  • Creating and maintaining a communication schedule to keep in contact with entire student caseload.
  • Utilizing Starfish for appointments, communications, and documenting student meetings and notes.
Collaboration & Programming: 15% of time
  • Creating and following a defined plan for collaborating with on-campus departments to assure that students receive support related to financial aid, academic advising, career development, academic support, health and wellness, campus engagement activities, etc.
  • Working closely with the Assistant Deans, Students of Concern team, and the Assistant Director of Assessment and Retention to share information and manage student cases.
  • Partnering with academic advisers and career counselors to fully support students.
  • Conducting group coaching sessions and/or co-sponsoring events and workshops with faculty and other support providers.
  • Developing personal and collaborative relationships with students by maintaining regular contact with the use of multiple communication platforms.
  • Working well under pressure by setting priorities adapting quickly to changing work priorities, and meeting deadlines.
Secondary Responsibilities
  • - Working with students experiencing academic difficulty at midterm; assist them in identifying reasons for their academic difficulty and developing individual and scaled support strategies.
  • Providing outreach to first year and sophomore students on academic warning, probation and suspension to conduct a self-assessment and develop a student success plan.
  • Making referrals for students to internal support departments and community partners.
  • Providing proactive guidance that addresses self-care, socio-emotional well-being, goal setting, and career-related issues such as major choice, internships, full-time employment, graduate school opportunities, and other post-baccalaureate opportunities.
  • Working with the academic schools, and other stakeholders to enhance student participation in high-impact learning experiences, such as undergraduate research, internships, and service learning.
  • Assisting students with understanding University policies and procedures, completing the new student checklist and FAFSA, and finding ways to minimize the balances due on their student accounts
  • Participating in new student orientation and other college wide enrollment events
  • Collaborating with faculty, staff and students to develop programs, services or opportunities to support students.
  • Collaborating with academic advisers, career counselors, assistant deans and appropriate others to fully support students.
  • Working with students to find solutions to challenges by clarifying issues; researching and exploring alternative solutions.
  • Working well under pressure by setting priorities adapting quickly to changing work priorities, and meeting deadlines.
  • Participating in Higher Education organizations to stay current on best practices and drive improvements.
  • Performing other duties as assigned
# of Direct Reports: N/A

Required Qualifications

  • Master's degree in counseling, social work, education, or related area..
  • At least five years' experience with higher education advising, programming, and retention related initiatives.
  • Experience in leveraging passion and dedication for student success into measurable outcomes that improve the student experience.
  • Knowledge of best practices for student retention and prior work with underserved student populations
  • Knowledge of and commitment to the mission of La Salle University.
  • Strong verbal, written, and listening skills in addition to strong technology and organizational abilities.
  • Demonstrated ability to meet deadlines and handle and prioritize simultaneous work assignments
  • Excellent interpersonal skills with demonstrated ability to cultivate effective relationships with a wide range of individuals (faculty, administrators, staff, students, and family members) and to work cross functionally
  • Ability to maintain confidentiality and be sensitive to the needs of diverse populations
  • Ability to work independently and as part of a team exercising sound judgment
  • Creative and analytical thinker with strong problem-solving skills
  • Ability to adapt to change and work in a fast-paced environment responding well under pressure
  • Must comply with the Family Educational Rights and Privacy Act (FERPA) as well as with all university procedures and policies
Preferred Qualifications
  • Demonstrated success in improving program and service delivery and increasing student retention and graduation rates.
  • Experience with multimedia communications and utilizing social media.
  • Understanding of student development theory and current success coaching methodologies.
  • Experience with strengths and interest inventories
  • Ability to assess performance and outcomes and thrive in a high accountability environment.
  • Demonstrated success in providing friendly, high quality customer service.
Physical Requirements and/or Unusual Work Hours

Some evening and weekend hours may be required.

Application Open Date: 07/03/2020

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