Technical Support and Customer Service Representative

Job Description

Epiphan Video () is a small, nimble company creating AV products
for video capture and streaming. We provide the opportunity to develop leading
edge technology in an entrepreneurial work environment that fosters creativity
and collaboration. It s a fun and interesting place to work with lots of
projects and plenty to learn.

As part of Epiphan s technical support team, you will need to quickly becom
an expert on our entire product line as well as third party software, hardware
and video technologies that are often used along with our products. You will
then need to be able to assist our customers, business partners, and sales team
with any technical support inquiries they may have. You ll also have the
opportunity to contribute to our video production team by operating equipment
and services related to their productions.

Key_Responsibilities
* Assist customers with any technical support issue related to our products
and services
* Answer pre-sales inquiries regarding product uses and capabilities
* Research, test, and resolve unique technical issues related to Epiphan
equipment in conjunction with 3rd party software or hardware
* Lab testing of new software and hardware
* Provide technical training to our sales team, customers, and business
partners
* Assisting with video production including audio, video, lighting, and
networking setup, as well as live streaming and recording of video
(training will be provided)
* Work with Development and R&D team members to identify and provide
reliable solutions to customer queries
Experience_&_Qualifications
* Technology or video related degree or diploma, or equivalent work
experience
* 2+ years of experience in a Technical Customer Support or Video
Production role
* Excellent English language verbal and written communication skills is
mandatory
* Demonstrated ability working with computing hardware & software
* Excellent troubleshooting and problem resolution skills
* Positive attitude and patience when dealing with customers who have
varying levels of technical ability
* Experience working with video encoding/streaming, networking, and
professional AV products is a strong asset
* Demonstrated ability to work both independently within a fast-paced work
environment involving frequent interaction with many other groups/
departments
* A strong interest to achieve a deep understanding of our products and
technologies as well as their practical applications in real-world
environments
To_Apply

Please forward applications via email to . Include a cover
letter, resume, and links to your portfolio. In the e-mail subject line, please
indicate the position title Technical Support and Customer Service
Representative . We thank all applicants for their interest, but we will only
be able to contact individuals being invited for an interview. No agencies
please.
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