Technical Support Engineer Associate Spanish Speaking

Job Description

SonicWall delivers Boundless Cybersecurity for the hyper-distributed era in a
work reality where everyone is remote, mobile and unsecure. SonicWall
safeguards organizations mobilizing for their new business normal with seamless
protection that stops the most evasive cyberattacks across boundless exposure
points and increasingly remote, mobile and cloud-enabled workforces. By knowing
the unknown, providing real-time visibility and enabling breakthrough
economics, SonicWall closes the cybersecurity business gap for enterprises,
governments and SMBs worldwide. For more information, visit
or follow us on Twitter, LinkedIn, Facebook and Instagram.

Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy
work environments at the leading edge of technology, networking and
cybersecurity. Whether you re in sales, marketing, engineering, product
management, technical support or finance, you ll have real opportunities to
help protect more than 500,000 organizations across the globe. If you re
ready for a career that can impact change and not just a another job
join one of committed and enthusiastic SonicWall teams in offices around the
world.

Technical Support Engineer Associate - Spanish Speaking

Ottawa, Canada

Skills
* Excellent analytical skills; is able to analyze a situation, apply
problem solving techniques and suggest improvements.
* Strong problem solving skills; preferably from experience in large and
complex network scenarios
* Excellent organizational skills; able to prioritize problems as they
arise
* Is able to deal with complex issues in a timely manner, and provide
suggestions and improvements to customers along the way
* Excellent communication skills is a must, as you will be speaking with
SonicWall s customers!
* Provide technical leadership and training to other team members, where
and if required
* Monitors and tracks issues to ensure accurate resolution.
* Focuses on delivering a positive customer experience according to
SonicWall standards.
* Recreates, identifies and provides input on unique or recurring customer
problems.
* Advises/educates customers within procedural guidelines to ensure a
complete solution to their technical or service questions.
* Owns customer issues from beginning to resolution (handles in place)
* Must speak English and Spanish fluently.
*

Experience
o Extensive experience with network routing and switching; experience
includes but is not limited to handling customer escalations.
o Good understanding of Security, LAN/WAN topologies and
technologies.
o Ability to work in a high-level stress situations, including and
interrupt driven environment
o Strong understanding of L2-L7 networking protocols, HA (High
availability), State Sync, Network Cluster and major Operating
Systems such as, UNIX / Linux
o Experience in Enterprise network security setups and requirements
o In-depth knowledge of OSI Model, TCP/IP, Network Security basics,
Routing, Switching.
o
Excellent analytical skills; is able to analyze a situation, apply
problem solving techniques and suggest improvements.

Strong problem solving skills; preferably from experience in large
and complex network scenarios

Excellent organizational skills; able to prioritize problems as
they arise

Is able to deal with complex issues in a timely manner, and provide
suggestions and improvements to customers along the way
# Excellent communication skills is a must, as you will be
speaking with SonicWall s customers!
# Knowledge of/experience with the following routing protocols:
#
o Interior gateway protocols: OSPF, IS-IS, RIP, IGRP

Exterior gateway protocols: BGP, EGP

Excellent verbal and written communication in English

Education
# Bachelor's degree in Computer Science/Information Sciences/
Electronic & Communications Engineering or equivalent work
experience
#
o Certification

Cisco Certified Network Professional (CCNP) strongly desired

Languages

English is essential; any additional language is a strong asset!

SonicWall provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability or genetics.

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