Training Manager, DSS Anti-Bias/Trauma Informed Training Ini

Research Foundation CUNY

Job Description

Job Title: Training Manager, DSS Anti-Bias/Trauma Informed Training Ini

PVN ID: PS-2007-003636

Category: Instruction and Social Service


Key Features

DepartmentProfessional Education and Workplace Lea

StatusFull Time

SalaryDepends on Qualifications

Closing DateSep 10, 2020 (Or Until Filled)


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Job Description

General Description

About the CUNY School of Professional Studies:

CUNY SPS provides online and on campus degree and certificate programs that meet the needs of adults who are looking for a seamless way to finish or transition into a bachelor’s degree, earn a master’s degree or certificate in a specialized field, advance in the workplace, or change careers. Home to the first fully online degree programs at the City University of New York, CUNY SPS offers fully accredited online degree and certificate programs for students who want the flexibility and convenience of online education.

Within CUNY SPS, the Office of Professional Education and Workplace Learning (PEWL) designs custom workplace learning programs to help organizations achieve their goals. To our partnerships, we bring knowledge of research-based learning practices as well as experience in developing innovative programs.

A CUNY SPS Training and Logistics Manager, DSS Anti-Bias Training Initiative, is being sought to support the launch and on-going implementation of a new city-wide initiative to train 17,000 Department of Social Service staff on anti-bias curriculum. The Training and Logistics Manager works closely with all project stakeholders to develop, manage, and execute a robust training schedule; offering Virtual Instructor Led Training (VILT), webinars, eLearning, in-classroom and blended sessions of curriculum throughout NYC.

Other Duties

Reporting to the Program Director, the Training Manager will:

  • Create, implement, manage and triage a robust training schedule managing the delivery of Virtual Instructor Led Training (VILT), webinars, eLearning, in-classroom and blended training to maximize training goals throughout NYC boroughs.

  • Manage all classroom facilitation to ensure implementation of training delivery methods and standards are successful across courses.

  • Collaborate with project stakeholders to recruit, onboard, and train course Facilitators; plan, coordinate and support Train-the-Trainer sessions to ensure fidelity of curriculum across Facilitators.

  • Oversee virtual and in-classroom preparation, develop classroom management protocols, assist in resolving training/classroom-related or technical issues, to ensure consistent and high-quality training environment.

  • Establish and oversee process to catalog all session information including, but not limited to, document versioning, session logs, issues/risks, etc.

  • Assist in tracking learners, including registration and reporting in DSS’s Learning Management System (LMS).

  • Oversee all training reports requested by project stakeholders.

  • Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

  • Establish and manage all end-of-course activities.

  • Directly supervise full-time and part-time Facilitators..

  • Organize and lead Facilitator debrief sessions to fully understand the goals of the learning program, assess trainer and learner needs as well as develop strategies to enhance the quality of training delivery. Assist the Program Director with project-wide strategic planning including, but not limited to, the implementation of all project planning, deliverable development and review processes, implementation, quality assurance, and project evaluation functions.

  • Provide input to the training strategy and the development of future trainings to address learner needs and identified agency goals.

  • Maintain and expand upon productive relationships with project stakeholders including representatives of City agencies, University administrators, faculty, staff, and independent contractors.

  • Use project management techniques to ensure that training deliverables are produced on time, within budget, and to specified scope.

  • Perform work both onsite and remotely, traveling to identified training locations within the five boroughs as required.

  • Other duties as assigned.


Minimum requirements for the position:

  • Master’s degree in related field preferred. Bachelor’s degree required.

  • A minimum of four (4) years, full-time experience directly related to the management of training programs.

  • Demonstrated experience managing adult learning programs, including LMS oversight, vendor communication and the use of internet-based software programs for virtual learning.

  • Advanced knowledge of Anti-Bias Trauma Informed content and ability to identify whether or not the information is effectively turn-keyed to adult learners through diverse training methods.

  • Experience in adult learning principles.

  • Demonstrated success in facilitating adult learning training, experience delivering eLearning a plus.

  • Excellent oral and written communication skills, interpersonal skills and demonstrated ability to interact professionally and build capacity among colleagues from culturally diverse backgrounds and in different project settings.

  • Strong writing skills needed to review and produce clear and concise materials.

  • Ability to work independently and collaboratively in a fast-paced, demanding, and complex work environment, with the ability to carry out complex assignments and adapt to changing situations and priorities.

  • Excellent analytical, critical thinking and problem-solving skills with attention to detail.

  • Proven ability to organize diverse activities and manage multiple projects at once, observing schedules and project polices.

  • Strong computer skills, and knowledge of Microsoft Office (Word, Excel) is required.

  • Knowledge of governmental operations, human services, and /or child support programs, a plus.

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