Trials Analyst, Technology Delivery, Peacock

Job Description

Responsibilities

Meet Peacock, NBCUniversal s new, wildly entertaining streaming service tha
combines timeless shows and movies with timely news, sports and pop-culture.
We re growing our team of smart, hungry, and upbeat doers who crave the
chance to build something new at the epicenter of content, tech, and culture.
We need fearless leaders and pop-culture fiends who work hard and fan hard.
Creative problem-solvers who just so happen to be the reigning champs at Parks
& Rec trivia night. So if this sounds like you, join our flock. And we promise,
we won t put your stapler in Jell-O.Trials Analyst, Technology Delivery
Delivering a great customer experience is at the heart of our proposition, and
ensuring we have a high quality, robust and performant product is critical to
achieving this. The Trials Analyst is responsible for ensuring trials
activities and operational duties are completed before releasing new
capabilities to our customers. This person will be responsible for following
the strategy for end-to-end trials, and ensuring this strategy is consistently
executed, by across the organization as well as their own. Reporting to the
Trials Manager of Technology Delivery, he/she will work closely with the trial
teams across the Comcast and NBCU Groups, sharing knowledge, experience and
tooling and ensuring a robust and efficient approach to Trials testing and
support.
* Responsible to follow technology strategy for E2E Trials, ensuring teams
acknowledge its processes to assure trial phases and key activities are
executed consistently.
* Coordinate and support iterative trial phases inclusive of internal
teams, staff and beta customers across the organizations.
* Perform key duties of onboarding/offboarding trialists, devices and
vouchers distribution and familiar with app deployment distribution
methods across the various platforms.
* Attend daily scrum meetings to review, triage and follow up on JIRA
tickets concerning feedback/issues raised by our trialists.
* Familiar with trialist surveys in terms of planning, creation and
distribution per program roadmap.
* Trials mailbox management of requests, issues and ensuring trial feedback
is routed to the right teams for actioning.
* Serve as SME of our enterprise Trials portal of Centercode in supporting
the migration initiative from SharePoint, user accounts
administration, support documentations and assist in system integrations
as needed.
* Assist in E2E Trials process documentations and update periodically.
* Support ad hoc client app testing for bug fixes/new features and maintain
device management tracker as needed.
* Work with management to implement process improvements and leverage
automation to drive efficiency.

Qualifications/Requirements

Bachelor s degree level or equivalent, background in technology or
engineering a plus.
Minimum 2 years experience working as business analyst or project
coordinator, with at least 2 years in a technical support role.
Demonstrable experience with agile deployment, project management and defect
management.
Experience conducting trial or beta programs within a leading-edge consumer
focused organization, ideally within the media industry.
Proven experience of constructing internal and external communications to a
high standard.
Hands-on experience with JIRA and/or Salesforce and SharePoint tools.
Knowledge of survey tools and best practices.
Competent user of all Microsoft Office applications.
Desired Characteristics
Strong self-starter, able to consistently deliver without requiring significant
oversight and direction.
Passionate about user experience and product quality, never settling for the
status quo continuously looking for ways to improve and drive efficiencie
Strong collaborative skills able to engage with stakeholders at varying
levels within the organization.
Excellent understanding of the product delivery lifecycle, and how software is
designed and launched.
Previous experience working with remote delivery teams, international
experience a considerable plus.
Sub-Business
Peacock Technology
Career Level
Experienced
City
New York
State/Province
New York
Country
United States

About_Us

At NBCUniversal, we believe in the talent of our people. It s our passion a
commitment to excellence that drives NBCU s vast portfolio of brands to
succeed. From broadcast and cable networks, news and sports platforms, to film,
world-renowned theme parks and a diverse suite of digital properties, we take
pride in all that we do and all that we represent. It s what makes us
uniquely NBCU. Here you can create the extraordinary. Join us.

Notices
NBCUniversal s policy is to provide equal employment opportunities to all
applicants and employees without regard to race, color, religion, creed,
gender, gender identity or expression, age, national origin or ancestry,
citizenship, disability, sexual orientation, marital status, pregnancy, veteran
status, membership in the uniformed services, genetic information, or any other
basis protected by applicable law. NBCUniversal will consider for employment
qualified applicants with criminal histories in a manner consistent with
relevant legal requirements, including the City of Los Angeles Fair Chance
Initiative For Hiring Ordinance, where applicable.
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