Workforce Management Scheduling Specialist


Job Description

Title: Workforce Management Scheduling Specialist Location: US-TX-Dallas-Plano Other Locations: US-MD-Baltimore-Owings Mills, US-AZ-Greater Phoenix-Chandler, US-IA-Cedar Rapids-Cedar Rapids

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

Who we’re looking for

Toyota's Workforce Management Department is looking for a passionate and highly-motivated Scheduling Specialist.

The primary responsibility of this role is to assist in effectively administering the daily workflow of the Brand Engagement Center to achieve Service Level and processing objectives, while supporting high-quality customer contacts and related work processing tasks.

What you’ll be doing

  • Maintain team member workgroup, skill assignments, and schedules through daily changes including ad hoc requests, planned and unplanned activity changes, team member workgroup transitions, and incorporation of communications from Operations and Human Resources regarding adjustments to schedules.

  • Responsible for alerting the Senior Scheduling Specialists, Forecasters, and Workforce Management (WFM) Leadership to any changes in staffing communicated to them that may impact future coverage or staffing needs.

  • Assist with both ad hoc and consistent reporting needs that are focused within its sphere of influence such as schedule activity reporting or workgroup aggregate reporting.

  • Update all relevant systems to accurately complete the processing of time off requests, adherence overrides, LOA notices, schedule trades and other misc. tasks.

  • Cultivate and preserve professional relationships with WFM customers.

  • Effectively complete additional tasks, responsibilities, and/or special projects assigned on a permanent, semi-permanent or as needed basis.

  • Balance workload to ensure the timely completion of assigned WFM responsibilities. This includes but is not limited to time off requests, adherence overrides, schedule trades, and other processing tasks.

What you bring

  • Working knowledge of Microsoft Office applications (Word, Excel, etc.).

  • Working knowledge of spreadsheet software ( e.g. Excel) required.

  • Minimum two years of experience in a customer service/call center environment.

  • Good written and verbal communication skills.

  • Strong organizational skills and attention to detail.

Added bonus if you have:

  • Call center management software experience strongly preferred.

  • Working knowledge of other Microsoft Software preferred (Teams, Sharepoint, etc.).

  • B.S./B.A. degree in Business or related work experience preferred.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility and respect

  • Professional growth and development programs to help advance your career, as well as tuition reimbursement

  • Vehicle purchase & lease programs

  • Comprehensive health care and wellness plans for your entire family

  • Flexible work options based on business needs

  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

  • Paid holidays and paid time off

  • Referral services related to prenatal services, adoption, child care, schools and more

  • Flexible spending accounts

  • Relocation assistance (if applicable)

What you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Check out the How to Apply section of our careers page on!

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

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