About VIT

Operating since 1998, Victorian Institute of Technology (VIT) is a Dual Sector Provider offering Higher and Vocational Education courses based in Melbourne, Sydney and Adelaide, committed to providing students with the best possible educational opportunities and outcomes appropriate to their needs.

VIT strives to imbue students with the knowledge, skills and abilities to become creative, self-motivated professionals with both specialist knowledge and high skill levels in their chosen area of work.

Employment Type:  Full-time

Campus: Melbourne

Start Date: March 2023

About the role:

VIT is currently seeking to appoint Student Services and Administrative Support Officers who have previous experience of working at an Australian Education Provider in a Student Services Administration role. These positions are based at VIT’s Melbourne Campus.

As a Student Services and Administrative Support Officer, you would:

• Provide and maintain a range of effective student services that support the well-being of the students.
• Manage the overall workflow within the area of student and general administration so that all functions are carried out in an efficient and effective manner.
• Handle all enquiries pro-actively and in accordance with policies and procedures.
• Effective maintenance and retention of student records and documentation.
• Provide effectively and timely administrative support to the Student Services and Academic Teams.
• Engage students from orientation through to graduation and beyond.
• Ensure a positive and safe learning environment in accordance with VIT's policies procedures and regulatory bodies' standards frameworks for students.
• Organize special events, social events and recreational activities for students.
• Contribute to improvements and innovation in student support programs.
• Assist management with other duties as required.

Person Specifications: 

• At least 2 years' experience in Student Services working with international and domestic students.
• A high level of proficiency in computer usage including Microsoft Word, Excel, and Windows operating systems and Student/Course Administration systems.
• Demonstrated customer service, interpersonal and communication skills, with the ability to communicate across a diverse range of cultures.
• High level administrative skills that can be applied across multiple functions.
• Awareness of and respect for foreign cultures.
• Committed to quality customer service and be flexible and willing to go the 'extra mile'.

Desirable

• Sound working knowledge of post-secondary education in Australia and regulatory compliance requirements.
• Experience and understanding of PRISMS reporting requirements, including issuing CoEs, recording course variations, recording release etc.